Prices
You decide which modules you make available to individual employees
The employee's license is automatically determined based on the modules they use
Keep costs under control, you only pay for what you actually use
ECONOMY
14,90 €/month
3 advanced modules
of your choice
ENTRA ID / Google Authentication
Use of the CDESK Copilot AI first month FREE
Client access accounts for your customers - FREE
SMART (RECOMMENDED)
24,90 €/month
Includes everything from the ECONOMY license, plus:
Option to personalize CDESK
(custom logo, domain, login screen, etc.)
Option to operate on your own server
4 additional advanced modules
of your choice
Use of the CDESK Copilot AI first month FREE
Client access accounts for your customers - FREE
MASTER
39,90 €/month
Includes everything from the SMART license, plus:
Use of the CDESK Copilot AI included in the license price
6 additional advanced modules
of your choice
Client access accounts for your customers - FREE
ENTERPRISE
Contact Sales
Personal meeting with needs analysis and proposal of
customized solution
Full use of all modules and functionalities
Dedicated specialist for personal assistance
Client access accounts for your customers - FREE
Basic modules
List
Module or functionality description
Advanced modules
ListModule or functionality description
Operational activities
Requests
Provide enhanced helpdesk functionality including a service catalogue, communication (discussion, external mail), and regular requests.
2.
Requests – Work Orders
Offer automation of internal processes linked to the service catalogue.
Fulfilments
Record completed work, transportation, and material consumption.
4.
Tasks
Specify a concrete time frame for execution. This is a simpler object than a Request. Often used when planning service interventions.
5.
SLO (Service Level Objective)
Evaluates service availability.
Project management and sales
Projects / Project deals
Facilitate efficient project management and planning. Includes, for example, project financial balance, project records, Gantt charts.
7.
Projects – Subcontracts
Ensure tracking of deliveries from external suppliers for a project.
8.
Deals
Manage long-term service deliveries and smaller projects. Advanced links between CDESK modules.
9.
Offers / Price Lists
Enable the preparation, sending, acceptance, and tracking of offers in one place. Include price lists for services, work, and transport.
10.
CRM **
Processing of initial contacts (leads) and business opportunities.
Internal processes and agenda
Borrowings
Manage equipment borrowings, from borrowing requests to returns.
Leave Requests
Enable requesting and approving various types of leave. Approvals, balances, substitutions, overviews, records, holiday calendars.
ToDo Timer
A module combining the benefits of reminders and a time tracker.
14.
Noticeboard / Announcements
Display important information, e.g., system outages, activities, personnel matters, as well as canteen menus, to CDESK users in the system and via notifications.
15.
Approvals
Enable approvals of Requests, Work Orders, Free Approvals.
Documentation and records
16.
Knowledge Base
Enables publishing knowledge, guides, tips, and tricks for system users.
17.
Offer enterprise-level billing of regular fees using price lists and discounts.
18.
Asset and Inventory records
Cover asset records, asset management, and everything related, lifecycle, handover protocols, inventories, mobile inventory app with RFID scanning.
19.
Warehouses
Complement CDESK functionality with proofs of receipt, issue notes, virtual and real warehouses, stock levels, reporting. Include integration with other modules such as Fulfilments, Offers, Deals, Invoicing.
Service activities
20.
Device Repair
Assists in the management of physical repairs of computer equipment.
21.
Service Map *
Management of service execution via maps.
Communication
22.
Omnichannel WhatsApp Chats
Manage requests and communicate via WhatsApp.
23.
Omnichannel MS Teams Chats *
Communicate and manage MS Teams chats.
24.
Message Processing
Handle email management and automation of email processing.
Development planned for H1 2026
Development planned for H2 2026
CDESK offers 33 modules and an AI Assistant that work together as a well-coordinated team.
Take a look at a selection of the most commonly used ones.
Requests
Keep track of who is handling what and when. Say goodbye to lost tickets.
Gantt chart & Kanban
Visualize what is happening and what lies ahead.
Deals and Projects
Stress-free planning with clear deadlines and tasks.
Asset Management and Configuration Database
Monitor your company's hardware and software with ease.
Fulfilments
Know exactly how much time each person spends on tasks. Useful for invoicing or simply for your own overview.
Omnichannel Communication
Connect with customers (WhatsApp, email, VoIP and more) easily, from anywhere.
Are you ready for NIS2?
CDESK has your back.
Stay compliant with regulations and keep cybersecurity under control:
CDESK is a Slovak solution with 20 years of history and real-world experience
in an environment where security is more than just a buzzword.
Incident recording and resolution
Automated reports for management and security team
Access and permission management
Clear management of IT assets and services
Process documentation and auditability
Integration with ESET Protect console