It is mainly small and medium-sized companies that repeatedly contact us with the same problem:
“We receive requests by email and would like to automate this process. Manually sorting mail is time-consuming and some emails can get lost.”
It is a known fact that CDESK helps with ticketing and digitization. Now let us introduce Message Processing:
-
Automatic sorting
of incoming mail -
Creating requests
from the subject and description of an email -
Email communication
recorded in Discussion
How does it work in practice?
CDESK will take care of your incoming mail. You can define rules for it to create requests or tasks for your team from emails.
Notifications inform you about important processes:
- Create request
- Accept request
- New discussion post
- Change request status
Want to know more? Watch our short video:
Try CDESK for 30 days for free
Schedule a demo and we’ll set up a CDESK
test account for you.
